Higher Administration & IT

SQA Coursework 2021 Assignment: Wednesday 24 March 2021
SQA 2021 Exam: TBC

These resources will be further updated during Session 2020/2021
The content is still relevant but the some revision is required to include recent PPQs.

Progress & Tracking Material

Word Processing

Zip Files contain the documents required to complete eg Spreadsheet or Database extracts

Email all completed tasks (with a suitable professional message) as PDFs to your Line Manager depending who that is as noted in the tasks.



Please let me know if any of these files are 'missing information' by email had@ka-net.org.uk

Administrative Theory and Practice


IT Solutions for Administrators

Communication in Administration


Command Words

  • State - listing or bullet points would be acceptable here.
  • Suggest - more than just naming or stating.  Put forward a recommendation or advise on a possible course of action.
  • Outline - Identify key features and provide a brief description where appropriate.
  • Describe - Give a description and use examples where possible as part of the description.
  • Explain - Give a definition and then an example as to how something may or may not be affected.
  • Discuss - Give advantages and disadvantages where possible.  Use examples to expand your answer, and if possible give a conclusion to your answer.
  • Compare - You must be able to compare the similarities or differences between the items, again giving a conclusion if necessary.  Key words that could be used as part of your answer are "where as", "however", "on the other hand", "both have" etc.
  • Justify - You must be able to give reasons why a certain course of action is being taken.
  • Implications - You should be able to state what the likely outcome of a particular action will be in the longer term, either to an individual or the organisation.
  • Consequences - You must be able to identify the initial impact of the action being followed.


Sample Past Paper Solutions

Theory Past Paper Questions (and solutions)

Higher Administration (2013-2016) Selected PPQs

February Break

SQA Website

Suggested Textbooks:

Website Links:


Leckie and Leckie Revision Book

Higher Administration Useful Links and Downloads (for Leckie and Leckie) - this is the 'Green' L&L Book for NQ HAD.


Bright Red Revision Book

Bright Red - Digital Zone


How To Pass (Hodder Gibson) Revision Book

Electronic Files


Other Useful Sites