Higher Administration & IT

SQA Coursework 2022 Assignment: Wednesday 23 March 2022
SQA 2022 Exam: Friday 6 May 2022 - 1.30 pm - 3 pm

Comments welcome on materials - do you spot an error?

Progress & Tracking Material

Word Processing

Zip Files contain the documents required to complete eg Spreadsheet or Database extracts

Email all completed tasks (with a suitable professional message) as PDFs to your Line Manager depending who that is as noted in the tasks.



Please let me know if any of these files are 'missing information' by email had@ka-net.org.uk

Administrative Theory and Practice

  • PowerPoint - Time and Task Management - Updated September 2019
  • PowerPoint - Teams Updated June 2020
  • PowerPoint and GDPR Fact Sheet - Legislation - Updated November 2020
  • PowerPoint - Work Practices and the Impact of IT in the Workplace - Updated January 2021
  • PowerPoint - Customer Service Methods - Updated October 2020
  • PowerPoint - Customer Service Monitoring - Updated October 2020
  • PowerPoint - Meetings - Updated January 2021
  • PowerPoint - Communication in Administration & IT (Methods | Barriers | File Management | Security) - Updated 2 March 2021
  • PowerPoint - The Theory of the Software Packages - Updated 2 March 2021


IT Solutions for Administrators

Command Words

  • State - listing or bullet points would be acceptable here.
  • Suggest - more than just naming or stating.  Put forward a recommendation or advise on a possible course of action.
  • Outline - Identify key features and provide a brief description where appropriate.
  • Describe - Give a description and use examples where possible as part of the description.
  • Explain - Give a definition and then an example as to how something may or may not be affected.
  • Discuss - Give advantages and disadvantages where possible.  Use examples to expand your answer, and if possible give a conclusion to your answer.
  • Compare - You must be able to compare the similarities or differences between the items, again giving a conclusion if necessary.  Key words that could be used as part of your answer are "where as", "however", "on the other hand", "both have" etc.
  • Justify - You must be able to give reasons why a certain course of action is being taken.
  • Implications - You should be able to state what the likely outcome of a particular action will be in the longer term, either to an individual or the organisation.
  • Consequences - You must be able to identify the initial impact of the action being followed.


Sample Past Paper Solutions

Theory Past Paper Questions (and solutions)

Higher Administration (2013-2016) Selected PPQs

February Break

SQA Website

Suggested Textbooks:

Website Links:


Leckie and Leckie Revision Book

Higher Administration Useful Links and Downloads (for Leckie and Leckie) - this is the 'Green' L&L Book for NQ HAD.


Bright Red Revision Book

Bright Red - Digital Zone


How To Pass (Hodder Gibson) Revision Book

Electronic Files


Other Useful Sites